• FAQ

Dear ladies and gentlemen!

In front of you there is a list of the most frequently asked questions concerning Logycom company’s work, services and production. We tried to give full answers to them, therefore when you click on the necessary link you can read these answers. In the end of the page a special module is attached owing to which you can ask an additional question, the answer to which we will publish also here.

Where and how Logycom ^® computers are assembled?

Logycom ^® personal computers are assembled on the territory of Kazakhstan. The production complex is located by the following address: Almaty, postal index 050056, Aral str., 8, tel.: +7(727) 227 58 22, fax: +7(727) 278 54 78, e-mail:logycom@logycom.kz. At present the company is engaged in construction of a new industrial complex on the territory of a free economic zone, park of information technologies «SEZPIT», located in Ala Tau village, Almaty area. The general area of the construction is about 3.5 HECTARES.
Capacity of a complex makes up to 500 personal computers in day. You can learn more information about the construction if you click on this link.

Where is it possible to get Logycom ^®computer in Kazakhstan?

The retail network of Logycom stores covers all large cities of republic and makes up more than thirty stores in total. You can learn about location of the Logycom store in your city when you click on this link.

How to pick up a right computer for study?

For schoolkids, students and all those to whom the computer for study is necessary, we recommend budgetary configurations ERA-H, IREX-F, IREX-M1. These models even in the minimal configuration possess necessary functionality for work with text editors by means of which various reports and course and degree works are mostly written. Also you will be able to work with spreadsheets, various training programs, electronic encyclopedias and dictionaries and set of various other programs.

I wish to buy a game computer. How can I choose a right computer for games?

Game computer - a product rather specific. In the domestic market the huge quantity of computer games with different requirements to a system configuration is offered. Later models DELTA-F, DELTA-M1- will perfectly cope with the majority of game applications, not too demanding to the volume of video card. For the advanced fans to play at a leisure we recommend DELTA-M2, DELTA-H1 models. If necessary you can change a configuration of these models by choosing more powerful videocard.
How can I learn cost of computers and of other additional equipment?
You can find out cost of the personal computer if click on this link. Detailed prices on all assortment of component parts you can download if you click on this link .

What is included into the complete set of the PC on sale?

Logycom ^® computers are sold together with an optical mouse, a mousepad, and a keyboard. Besides the complete PC set includes CD-disk with the program of restoration of working capacity of the system, drivers, and also a "User's guide".

And are there any discounts?

We publish the information on the actual discounts, special offers and marketing actions on our site in the form of banners, news and articles. Also you can receive this kind of information from our managers on this phone. +7 (727) 227-58-27 (internal 1250)

What are the conditions of purchase of the personal computer on credit?

A consumer crediting is carried out on regular conditions. You can learn more about credit programs and conditions here.

Do you accept from legal entities payment in cash or payment done by credit card?

Service of legal entities is done according to traditional rules. If you decide to get something in a retail network you need to contact the operating manager of the store who will consult, will help you with the right choice and will ensure that you receive all necessary documents.

Is it possible to do the payment for the personal computer by a plastic card?

It is possible. In a network of Logycom stores terminals for Visa and Master Card plastic cards are located.

What documents should be given to me when I purchase a PC or any computer equipment?

The physical person receives the fiscal check and the warranty card. Legal entities receive the fiscal check, tax invoice, invoice and a warranty coupon.

Where to address if any questions or problems with equipment occur?

Problems and their solutions are thoroughly  described in the warranty certificates of the company.  The contacts of Logycom service centers you can see here.

Can I return a purchased computer?

Yes, according to the consumers’ law, you can return the goods within fourteen days. It should be properly packed. A computer can be returned if there aren’t any mechanical or technical damages. It’s also necessary to have with you a complete package of all necessary documents when you return a PC.

What is the term of warranty service for the bought computer?

The company provides all computers with Logycom ^® trade mark with a base three-year warranty.

What component parts does Logycom ® PC consist of?

JSC Logycom cooperates with many leading world manufacturers of computer component parts - Intel, MSI, Gigabyte, Foxconn, Apacer, Seagate, Western Digital, Creative, Samsung, LG, Sony, Thermaltake, FSP, etc. Direct cooperation with these manufacturers allows offering qualitative production with reasonable prices.
Various configurations of computers are tested by experts of Logycom company for compatibility and according to the test results those configurations, which don’t have any problems, are chosen for production

What cases are used in manufacture of Logycom ^® computers?

At present in manufacture of Logycom ^® personal computers we use two kinds of cases - from manufacturers Foxconn and Thermaltake. These products have excellent qualitative characteristics and the advanced design solutions.

How the computer is collected?

See the sector manufacture.

Does the warranty still work if I upgrade the computer?

Yes, if the upgrade is done in the Logycom service center. It is necessary for you to purchase necessary component parts in the network of Logycom stores and to bring them together with a computer to the Logycom service center. Replacement will be done in short terms, free of charge. In this case your warranty will not be lost.